SHIPPING

Where do you ship?

We deliver worldwide via FedEx and UPS, excluding the countries listed below:

• Ascension Island
• Belarus
• Bouvet Island
• British Indian Ocean Territory
• French Southern Territories
• Heard & McDonald Islands
• Johnston Island
• Midway Island
• Pitcairn
• Russia
• Tokelau
• Tristan Da Cunha
• Turkmenistan
• Wake Island
• Western Sahara

If you are shipping to the US or Canada, please use the US site or the CA site.

 

How long does it take and how much will it cost? 

Orders to the UK

We provide free shipping to the UK (exc Northern Ireland and Channel Islands) for orders over £100 on a standard service which takes 1-2 working days. If you are in a hurry, we also offer a next day service, providing you place your order by 13:00 (UK TIME).

All Bouncepad products are configured to your exact specification and dispatched from our warehouse in the UK. Once your order has been scheduled for assembly, you will receive an email confirming the dispatch date. When your order is dispatched, you will receive a further email with your invoice and tracking information.

Orders placed Monday to Friday, before midday (UK time) are usually shipped the same day on a next day service with FedEx. Once your order has been scheduled for assembly, you will receive an email confirming the dispatch date. When your order is dispatched, you will receive a further email with your invoice and tracking information.

All orders being delivered to the UK (Mainland) are subject to the standard 20% VAT rate. No import duties or custom fees will be applicable, as all orders are shipped from the UK.

Please note we cannot ship to PO Boxes.

 

Orders to the EU (excluding France and Germany)

We offer free shipping for orders over €100 to the EU on a standard service which usually takes 3 days. For orders shipping elsewhere or under €100 a shipping charge will be applied.

All Bouncepad products are configured to your exact specification and dispatched from our warehouse in the UK. Once your order has been scheduled for assembly, you will receive an email confirming the dispatch date. When your order is dispatched, you will receive a further email with your invoice and tracking information.

For all orders going the EU, excluding France and Germany, you will be required to pay VAT to the courier delivering your order. Our courier will manage this for you, and will contact you by email or phone to arrange payment for applicable VAT charges and any related disbursement fees. The UK and EU have a zero-tariff trade agreement in place, meaning you will not be liable for any import duties, only VAT and any associated fees charged by our courier.

Alternatively you can purchase from our EU based distributor, Tabletpro.

Please note we cannot ship to PO Boxes.

 

Orders to France

We offer free shipping for orders over €100 to France on a standard service which usually takes 3 days. For orders shipping elsewhere or under €100 a shipping charge will be applied. If you are in a hurry, we also offer a next day service, providing you place your order by 13:00 (UK TIME).

All Bouncepad products are configured to your exact specification and dispatched from our warehouse in the UK. Once your order has been scheduled for assembly, you will receive an email confirming the dispatch date. When your order is dispatched, you will receive a further email with your invoice and tracking information.

French VAT will be applied to your order at checkout unless you provide a valid French VAT number. The UK and EU have a zero-tariff trade agreement in place, meaning you will not be liable for any import duties.

Please note we cannot ship to PO Boxes.

 

Orders to Germany

We offer free shipping for orders over €100 to Germany on a standard service which usually takes 3 days. For orders shipping elsewhere or under €100 a shipping charge will be applied. If you are in a hurry, we also offer a next day service, providing you place your order by 13:00 (UK

TIME).

All Bouncepad products are configured to your exact specification and dispatched from our warehouse in the UK. Once your order has been scheduled for assembly, you will receive an email confirming the dispatch date. When your order is dispatched, you will receive a further email with your invoice and tracking information.

German MWSt will be applied to your order at checkout. The UK and EU have a zero-tariff trade agreement in place, meaning you will not be liable for any import duties.

Please note we cannot ship to PO Boxes.

 

Orders to the US

We offer free shipping for online orders over $100 to all 50 states on a standard service which takes 2-3 working days. If the order is under $100, a standard shipping fee will be charged. If you are in a hurry, we also offer a priority shipping service which takes 1-2 working days. Charges depend on total order weight. 

You will not be charged any import duties, taxes or handling fees for orders going to the US, Bouncepad covers and manages all import fees to ensure a hassle free delivery. If we are delivering to the state of Massachusetts you will be charged the local Sales Tax of 6.25% at checkout. 

All Bouncepad products are configured to your exact specification and dispatched worldwide from our UK warehouse. Once your order has been scheduled for assembly, you will receive an email confirming the dispatch date. When your order is dispatched, you will receive a further email with your invoice and tracking information.

Please note we cannot ship to PO Boxes.

If you are shipping to the US, please use this store.

 

Orders to Canada

We offer free shipping for online orders over $100 to Canada on a standard service which takes 2-3 working days. If the order is under $100, a standard shipping fee will be charged. If you are in a hurry, we also offer a priority shipping service which takes 1-2 working days. Charges depend on total order weight. 

For orders going to Canada, all duties and taxes are collected at checkout, including customs handling fee's. Please note, as a non-Canadian business, we are not registered for Canadian taxes (GST/HST) and cannot issue a Canadian tax invoice. However, at checkout, we collect any applicable sales tax, duties, and import fees required for your order. These charges are paid directly to Canadian customs via our courier to ensure smooth delivery and compliance with Canadian import regulations.

All Bouncepad products are configured to your exact specification and dispatched worldwide from our UK warehouse. Once your order has been scheduled for assembly, you will receive an email confirming the dispatch date. When your order is dispatched, you will receive a further email with your invoice and tracking information.

Please note we cannot ship to PO Boxes.

If you are shipping to Canada, please use this store.

  

Orders to the rest of Europe and all other Countries

Orders placed Monday to Friday, before midday (UK time) are usually shipped the same day on a 3-5 working day service with FedEx or UPS. Shipping cost is based on the total weight of the order and delivery address. applied. If you are in a hurry, we also offer a next day service, providing you place your order by 13:00 (UK TIME).

All Bouncepad products are configured to your exact specification and dispatched from our warehouse in the UK. Once your order has been scheduled for assembly, you will receive an email confirming the dispatch date. When your order is dispatched, you will receive a further email with your invoice and tracking information.

Orders will be subject to the local import duties and taxes and are the responsibility of the recipient, as laid out in our Terms of Business. The exact rate will vary depending on local customs rules. Please contact your local customs office for more information. If you choose to refuse the customs fee and the parcel/parcels are returned to Bouncepad, a shipping and handling fee may be deducted from your refund.

Please note we cannot ship to PO Boxes.

If you are shipping outside North America and Europe, please use this store.

 

How do I track my order?

Once your order has been shipped, you will receive an email with your parcel tracking number. This will be sent to the billing email address along with your invoice.