FAQs

Is my tablet compatible? 

Our products are compatible with many tablets. You can see the full list of compatible tablets in the drop-down menu at the top of our product pages titled ‘Tablet Compatibility’. If you can’t see your tablet on the list, please email us to check if it’s compatible at customerservice@bouncepad.com.

Need help identifying your iPad model? 

Please click here.

I need an invoice:

Once your order is shipped, you will receive an invoice via the email provided during checkout.

I need a pro-forma invoice: 

Select bank deposit at checkout and we will send a pro-forma invoice to you.

I already own a Bouncepad product and want to use the same key across all my products: 

If you have ordered from us before, we will automatically give you the same locks and keys for your new Bouncepads. If you would like different ones, please email us at orders@bouncepad.com.

How can I pay? 

We accept the following payment options:

– Visa, MasterCard, American Express, Visa Electron and Maestro

– Paypal

– Apple Pay

– Bank deposit 

Need a quote? 

Please send us an email at orders@bouncepad.com and include the product, tablet model, feature access and colour.

How do I return my order? 

For returns, please email support@bouncepad.com quoting your order number.

Can I amend my order once I've paid? 

Yes. Please email us at orders@bouncepad.com quoting your order number and we’ll do our best to help you.

Does it come in other colours? 

Black and white are the two colours our products are available in. However, if you’re looking for some extra flare, why not try branding your faceplate.

Can I add my logo to the faceplate? 

Yes. Please send your logo to orders@bouncepad.com.