80% of customers value speed and convenience as the most important parts of customer experience, according to a survey from PwC.
That’s why you should make it fast and easy for your customers to leave feedback.
Don’t make them log into a website, respond to an SMS text message, or talk on the phone. Provide a convenient digital way to do it on site instead.
Imagine one of your customers just finished shopping in a store or enjoyed a meal at a restaurant. They notice a sleek tablet stand on their way out. The iPad or tablet runs specialist software, such as Avius, that makes it really simple for people to share their thoughts and opinions.
Just a few taps later, they’ve shared valuable feedback. You can see the feedback immediately and act on it, if necessary.
That’s the power of using tablet stands or iPad kiosks for customer feedback. It’s simple, professional, and incredibly effective.
At Bouncepad we design and make a wide range of tablet stands for every use case, including customer feedback. Let’s take a look at the top five Bouncepad tablet and iPad stands for customer feedback.
Top 5 Bouncepad Tablet Stands for Customer Feedback
1. Floorstanding (& Placard Board)
The Bouncepad Original Floorstanding model with placard board is a firm favorite for collecting customer feedback.
Standing at 114cm, it’s the perfect height for customers to walk up to, quickly leave some feedback, then move along. You can position it near the exit to your premises, so that people are more likely to spot it and use it.
The branding or placard board is great too, as you can put an eye-catching design on there to encourage people to leave feedback. For example, you could use a colorful background with bold lettering that says “Tell us how we’re doing!” or something similar.
The Original range comes with a lockable enclosure and weighted base for extra security, which is ideal as your feedback station is likely to be unattended and near the exit door. It means you don’t have to stress out that someone’s going to steal the tablet or tamper with it in some way.
You can also set the iPad or tablet up in either portrait or landscape orientation to suit the app you’re using.
2. Original VESA (Wall Mounted)
The Bouncepad Original VESA is a clever solution for collecting customer feedback, especially when space is tight or you want a sleek, modern look.
It’s ideal for saving space in places like waiting rooms or hallways. You’re not taking up valuable counter or floor space, but still giving customers easy access to leave feedback. It’s a win-win for busy places like clinics, gyms, retail stores, or small restaurants.
If you’re placing it in a high-traffic area, the lockable enclosure stops you worrying about someone tampering with or walking off with your tablet or iPad. Plus, the cables are completely hidden inside the tablet stand, so everything is tidy and professional-looking with no messy wires.
You can mount it in portrait or landscape, depending on the app or feedback form you’re using. For example, portrait mode works great for quick surveys, while landscape is ideal for more interactive feedback apps that allow people to type in comments. You might also want to show some visuals alongside the survey in landscape mode.
Overall, this mount is a no-nonsense, professional-looking solution that works well for getting feedback while keeping your space uncluttered.
3. Original Counter (& Faceplate Branding)
The Bouncepad Original Counter stand is a simple, yet versatile tablet or iPad solution for collecting customer feedback. You can place it on any counter or desk without needing to drill holes or make permanent changes.
For customer feedback, the low-lying design is great as people can use it comfortably, whether sitting or standing. The solid steel base keeps it stable, so you don’t have to worry about it tipping over.
The tablet is locked inside the enclosure with a key system, so it’s safe even in high-traffic areas. You can put your own branding on the faceplate to make it look more professional and eye-catching. The concealed cable design means everything looks neat and you can choose to tether it with a reinforced cable for extra security.
It’s also highly portable, simply pick it up and reposition if you want to move it to a different spot and catch more customer traffic. It’s perfect for quick feedback forms or surveys. Customers can easily tap a few answers before they leave, and because the stand can be set up in portrait or landscape mode, you can customize the layout to fit whatever app or feedback system you’re using.
4. Core Flex
The Bouncepad Core Flex is great for collecting customer feedback due to its flexibility. The adjustable gooseneck arm lets you position the tablet at just the right height for customers, whether they’re standing or sitting.
The minimal, modern look is ideal for stylish environments like retail stores, hotel lobbies, or restaurants without looking bulky or gaudy.
The 3M adhesive and security screws keep the tablet firmly in place, while the integrated cable management ensures a tidy, fully-charged device at all times. It looks great mounted on a desk, counter, or at a temporary station making it ideal for gathering customer feedback.
5. Original Flip
The Bouncepad Original Flip is specially designed for retail and restaurant counters or reception desks. The flip mechanism lets you share the screen between staff and customers.
Let’s say a customer is leaving feedback and they want to show you something, or you need to guide them through the process – the smooth flipping motion makes it much easier.
The sturdy, weighted base keeps the iPad or tablet stand stable and secure in a lockable enclosure.
If you’d like to find out more about any of our tablet and iPad stands, contact our team today.
