Order Issues

I'm missing or recieved an incorrect item from my order, what do I do?

If an item is missing, please contact our Customer Care team at orders@bouncepad.com with the order or invoice number and the missing item's name and product number. We will resolve the issue for you as quickly as we can. 

What do I do if I receive a faulty item in my order?

All our products are covered by a 12-month warranty (orders placed after 1st April 2024 are covered by an extended 36-month warranty) and in the unlikely event that you experience a problem with one of our products we will be happy to either provide replacement parts, fix the item or replace the item. We will also cover and arrange all shipping costs.

To start the process please contact our Customer Service team at orders@bouncepad.com and provide the order or invoice number and a brief description of the fault. Photos or videos of the fault would also be very useful and will help speed up the process.

Can I cancel/amend my order after I've placed it?

Please contact us through our Chat support or customerservice@bouncepad.com to cancel your order and we will do our best to accommodate your request.