Ghost restaurants: The new virtual dining trend Thanks to online shopping the pattern of order and delivery has become the new norm, and now, people have begun searching for the same customer journey when dining ‘out’. This...
What is tablet POS? A tablet POS means using a tablet or iPad as a point of sale. A fuss-free replacement for your outdated and clunky till; easy to implement and quick to train...
Is multi-channel retail the new norm? Multi-channel is happening everywhere, even places we don’t realize it. Vendors at your local market are multi-channel now, selling homemade fudge through their Instagram. Delivering personalization and speed, it suits...
What is digital signage? A simple replacement for your printed materials, such as posters and banners, using display screens like iPads. Digital signage injects life and movement into content using consumer-friendly touchpoints. Presenting your...
A race against (delivery) time: Who will win? A recent study found that the amount of time people are willing to wait for free shipping has dropped from 5.5 days in 2012 to 4.5 days. Brands are battling...
Guest post: How to improve customer satisfaction in airports There are many ways you can improve customer satisfaction in an airport. First, you need to measure it by collecting customer feedback to find insights on how to enhance the...