A race against (delivery) time: Who will win? A recent study found that the amount of time people are willing to wait for free shipping has dropped from 5.5 days in 2012 to 4.5 days. Brands are battling...
Guest post: How to improve customer satisfaction in airports There are many ways you can improve customer satisfaction in an airport. First, you need to measure it by collecting customer feedback to find insights on how to enhance the...
Downsizing retail: Can brands benefit from reducing the size of their stores? We saw countless closures of big-box retailers throughout 2018, but increasingly we’re assured that this is not the end of physical retail. So, what do these closures mean?
The age of rentals and the sharing economy As a generation that’s obsessed with instant gratification and constantly on the move, renting suits the consumers of today and is set to build even more momentum in the year...
How to put on a show(room) As an online retailer, showrooms are the perfect way to dip your toe in to the world of brick and mortar retail. They are scalable, great for testing omnichannel and...
How can you make your store Instagrammable? Considering the photogenic aspects of your store at the design stage can improve engagement with your store in the long run. Here’s five points to help you get started.
