Shipping to the US

How much will it cost?

We offer free shipping to the mainland U.S for orders over $100 on a standard 3 to 5 day service. Orders shipping to other locations, or orders under $100, will incur a shipping charge.

If you are in a hurry, we also offer a Priority 1 to 2 day service.

For all offline orders and shipments outside the continental U.S., shipping charges may apply and will be based on the total weight and delivery address.

Please note that we cannot ship to PO Boxes, and Alaska, Hawaii, Puerto Rico, and U.S. territories are not included in our free shipping offer.

If you have questions about shipping costs or would like to arrange your own shipping, please contact us.

How long does it take?

All Bouncepad products are configured to your exact specification and dispatched worldwide from our UK warehouse. Orders placed Monday to Friday, before midday (UK time), are usually shipped the same day from our UK warehouse. Once your order has been scheduled for assembly, you will receive an email confirming the dispatch date. When your order is dispatched, you will receive further emails with your invoice and tracking information.

Will I need to pay any duties or taxes?

No import duties and taxes are applicable to orders being delivered to all US States, excluding Massachusetts where we charge the local Sales Tax of 6.25% at checkout. Bouncepad covers and manages all import fees with the US Customs and Border Protection Agency. If your total order value exceeds $2,500.00 we may need you to fill out a simple CBP form to clear the order through customs.

Will I need to pay sales tax, what if I am tax exempt?

Sales Tax is only applied to orders shipping to the state of Massachusetts.

If you are tax exempt and we are not shipping your order to the state of Massachusetts no Sales Tax will be applied to your order. If you are tax exempt and are placing an order for delivery to the state of Massachusetts please contact us.

How do I track my order?

Once your order has been shipped, you will receive an email with your parcel tracking number. This will be sent to the email address provided for your delivery address.